Microsoft Excel specialists
General help
What is GenieMini?
Is GenieMini free?
Do I need the latest version of Excel/Windows to run GenieMini?
Will GenieMini work on the 64 bit version of Excel?
How do I get GenieMini?
Help, I can't download GenieMini!
Can I access the Knowledge base and training videos without GenieMini installed?
How does the Hotline work?
Will the workbooks I create using GenieMini work on computers that don't have GenieMini?

 Q What is GenieMini?

 A GenieMini is AbleOwl’s add-in for Excel, that allows you to work twice as productive and much more error free, by providing tools and templates to create consistent, professional-looking spreadsheets.

 Q Is GenieMini free?

 A Yes

 Q Do I need the latest version of Excel/Windows to run GenieMini?

 A GenieMini has been designed to work with the following versions of Excel and Windows:

Excel 2007 and all later versions.

All Windows versions.

 Q Will GenieMini work on the 64 bit version of Excel?

 A

Yes

 Q How do I get GenieMini?

 A Go to Download page: Download, unzip file and attach the add-in in Excel.

 Q Help, I can't download GenieMini!

 A There could be a number of reasons why you can't download GenieMini. These include your company's IT security settings and local settings on your computer.

To see a list of download issues and their solutions go to the Troubleshooting Guide.

 Q Can I access the Knowledge base and training videos without GenieMini installed?

 A

Yes, you can access both the Knowledge base and training videos without GenieMini installed, provided you have subscribed to these products. All you need to view thousands of Excel articles and hours of training videos is a recent version of Internet Explorer and your AbleOwl User Name and Password.

Access Knowledge base

To access the Knowledge base, go to the following address:?http://www.ableowl.com/Genie/Search.aspx and search for the topic you require.

When you have found an article you wish to view, click on the title to open?the article's summary page. From here you can choose to either?View article?online or Download article along with any associated example files.

A Log In page is loaded:

Once you have correctly entered your AbleOwl User Name and Password the article will be displayed or downloaded, depending on the option you choose.

Access Training videos

To access AbleOwl's training videos, go to the following address: http://www.ableowl.com/Genie/CourseMap.aspx. Here you can browse through the courses on offer by clicking on the + next to the course title.

When you have found a video you wish to view, click on the title to open the video's topic details page. From this page you can view the topic training video for your version of Excel. You can also choose to download the course manual, or example and exercise files associated with the training video.

No matter which option you choose, a Log In page is loaded. Once you have correctly entered your AbleOwl User Name and Password, your video will start to play or your chosen file will begin to download.

 Q How does the Hotline work?

 A Before you can email hotline enquires in to AbleOwl, you need to purchase hotline minutes. If you have purchased any of our other products, you may have received complimentary hotline minutes.

Hotline support is requested via email, as you will often need to attach a workbook example or include a screenshot in order to fully explain your request.

With the GenieMini add-in attached to Excel (instructions here), choose GenieOnline | Hotline to open the AbleOwl Excel GenieMini hotline dialog box.

Select the Create hotline message tab to start entering your hotline request. Enter a Subject, Body and attach any files as necessary.

Choose Send if you have direct internet access. Select Via email and then choose Send if you don't have direct internet access.

Once we receive your hotline request, AbleOwl will process the request and email a reply within 24 hours maximum, though most hotlines are replied to within one or two hours.

The AbleOwl Excel GenieMini hotline dialog box also keeps a Tracking log of all your current and past hotline requests.

For more details on using AbleOwl's hotline service, click here.

 Q Will the workbooks I create using GenieMini work on computers that don't have GenieMini?

 A Yes they will. GenieMini creates content using standard Excel tools so it is not necessary for someone to have GenieMini installed in order to view workbooks created with the help of GenieMini's tools.

Some GenieMini components do add macros to a workbook. If macros have been disabled in a user's copy of Excel, any macros added by GenieMini won't run.

In order for these macros to work, the user will need to change their Excel options to allow macros to run.